Return and Refund Policy

At Havessacasa, we are committed to providing a simple, transparent, and customer-friendly return experience. Customers may request a return within 30 days of receiving their order.

To be eligible for a return, products must be unused, kept in their original packaging, and returned with all accessories, tags, and included gifts. Items that show signs of use, damage, or alteration may not qualify for return approval.

Refund Process

After we receive your returned item, our team will carefully inspect the product to confirm its condition and completeness.

Once the return is approved, the refund will be issued within 1–3 business days to the original payment method used for the purchase.

Please note that your bank or payment provider may require an additional 1–3 business days to complete the refund transaction.

Shipping and Return Costs

Standard delivery generally takes approximately 5–9 business days.

Return shipping fees are normally the responsibility of the customer, except in cases where the item received is defective, damaged, or incorrect.

For your protection, we recommend using a trackable shipping service when returning items and keeping the tracking information until the return process is completed.

Return Procedure

1. Contact Customer Service

Please contact our customer service team by email or phone to submit your return request.

Include the following information:

• Order number;

• Reason for the return;

• Any relevant details or supporting information.

2. Receive Return Authorization

Please do not send the product back before receiving return approval.

Once your request has been reviewed, we will provide the correct return address and detailed return instructions.

3. Package and Ship the Item

Please ensure the item is securely packaged to prevent damage during transportation.

Use the provided return instructions and retain your shipping receipt and tracking number.

4. Refund Confirmation

After the returned item has been received and inspected, your refund will be processed automatically.

A confirmation email will be sent once the refund has been completed.

Important Notes

• Certain customized or promotional items may not be eligible for return. Please confirm the return conditions before placing your order.

• If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will provide appropriate assistance, including free return or replacement services where applicable.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address: 47 Storrow St #0, Lawrence, MA 01841, United States
Email: hello@havessacasa.com
Phone: +1 (978) 328-9179
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM CST

Havessacasa is dedicated to creating a secure, convenient, and enjoyable shopping experience. Your satisfaction remains our priority, and we are committed to making every purchase experience as smooth and worry-free as possible.