FAQ – Frequently Asked Questions

1. Orders & Payments

Q1: How can I place an order?
You can place an order directly on our website by selecting the desired products, adding them to your cart, and completing the checkout process.

Q2: What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options displayed at checkout.

Q3: Can I change my order after placing it?
Orders can only be modified before they are processed for shipment. Please contact customer service as soon as possible.

2. Shipping & Delivery

Q4: Which countries do you ship to?
We currently ship to the United States and Germany.

Q5: How long does shipping take?
Standard shipping usually takes 5–9 business days for delivery.

Q6: How much is the shipping fee?
Shipping fees depend on your order total and destination. For example, orders under $109.99 USD may incur a $7.84 USD shipping fee.

3. Returns & Refunds

Q7: What is your return policy?
You may return eligible items within 30 days of delivery. Refunds are processed within 1–3 business days after we receive the returned items.

Q8: Can I return a personalized product?
Personalized or custom-made items are not eligible for return or cancellation.

Q9: How do I initiate a return?
Contact our customer service via email or phone, provide your order number and reason for return, and follow the instructions provided.

4. Products & Quality

Q10: Are product images accurate?
We strive for accurate representation, but colors may slightly vary due to display settings or lighting.

Q11: How can I check product dimensions?
Product dimensions are listed on each product page. Please check carefully before ordering.

Q12: Are your products environmentally friendly?
Yes, we select materials and production processes that are sustainable whenever possible.

5. Account & Support

Q13: How do I contact customer service?
You can reach us via:

Address: 47 Storrow St #0, Lawrence, MA 01841, United States
Email: hello@havessacasa.com
Phone: +1 (978) 328- 9179
Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM CST

Q14: Do I need an account to place an order?
No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.

Q15: What if I forget my password?
Use the "Forgot Password" link on the login page to reset your password via email.