Terms of Service

Welcome to Havessacasa. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these terms and conditions.

1. Acceptance of Terms

By using the Havessacasa website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. If you do not agree with these Terms of Service, please discontinue use of the website immediately.

2. Service Availability

Havessacasa currently provides shipping services to customers located in:

  • United States
  • Germany

We reserve the right to expand, limit, or modify our service regions without prior notice.

3. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications displayed on our website are accurate. However, occasional errors may occur. Havessacasa reserves the right to correct inaccuracies, update information, or cancel orders affected by pricing or inventory errors.

4. Orders and Payments

All orders are subject to acceptance and product availability.

By placing an order, you agree that:

  • The information provided is accurate and complete.
  • You are authorized to use the selected payment method.
  • Payment must be successfully completed before shipment.

If payment verification fails, we may cancel or suspend the order.

5. Shipping Policy

Orders are generally processed within 1–3 business days.

Estimated delivery times:

  • United States: 5–9 business days
  • Germany: 5–9 business days

Delivery estimates are provided for reference only and may be affected by weather conditions, carrier delays, customs procedures, public holidays, or other circumstances beyond our control.

6. Returns and Refunds

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Products must be unused.
  • Items must be returned in original packaging.
  • All included accessories and materials must be returned.

After the returned product has been received and inspected, approved refunds will be issued within 1–3 business days to the original payment method.

Shipping fees are generally non-refundable unless the return is caused by an incorrect shipment or product defect.

7. Account Responsibility

If you create an account with Havessacasa, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

8. Intellectual Property

All website content, including text, graphics, logos, images, designs, and software, is the property of Havessacasa or its licensors and is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

To the maximum extent permitted by law, Havessacasa shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.

10. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page and become effective immediately upon publication.

11. Contact Information

Address: 47 Storrow St #0, Lawrence, MA 01841, United States
Email: hello@havessacasa.com
Phone: +1 (978) 328- 9179
Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM CST