Shipping Policy

Shipping Policy

Havessacasa is committed to providing a reliable, efficient, and transparent shipping experience for every customer.

This Shipping Policy explains how we process, prepare, and deliver orders placed through our website.

By placing an order with Havessacasa, you acknowledge and agree to the shipping terms and conditions outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing and shipment times may require additional time. If any significant delays occur, we will provide updates as soon as possible.

2. Shipping Coverage

Havessacasa currently provides shipping services to the following countries:

  • United States

  • Germany

We are continuously improving our logistics capabilities and may expand our delivery coverage to additional regions in the future.

3. Shipping Fees

Shipping costs are determined based on the total value of your order:

  • Orders under $109.99: A shipping fee of $7.84 will apply.

  • Orders of $110 or above: Free shipping is provided.

Shipping fees are generally non-refundable unless the issue is caused by an error in order fulfillment or a product-related defect.

4. Estimated Delivery Time

Estimated delivery times are calculated from the date your order has been shipped:

  • United States: Approximately 5–9 business days

  • Germany: Approximately 5–9 business days

Please note that delivery times are estimates only and may be affected by factors beyond our control, including customs processing, carrier delays, weather conditions, holidays, or increased seasonal demand.

5. Order Tracking

Once your order has been shipped, we will send a confirmation email containing your tracking number and shipment details.

Please allow approximately 24–48 hours for tracking information to become available in the carrier’s system.

6. Customs, Duties, and Import Fees

For international shipments, customers are responsible for any customs duties, taxes, or import fees required by local authorities.

These charges, if applicable, are determined by the destination country and are not controlled by Havessacasa.

7. Delivery Issues

If your package is delayed, lost, damaged, or marked as delivered but not received, please contact our customer service team as soon as possible.

We will assist you in communicating with the carrier and work to resolve the issue efficiently.

8. Contact Information

For any questions or assistance regarding shipping, please contact us:

Address: 47 Storrow St #0, Lawrence, MA 01841, United States
Email: hello@havessacasa.com
Phone: +1 (978) 328-9179
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM CST

Havessacasa is dedicated to providing a smooth and dependable shopping experience. We appreciate your trust and will continue working to ensure your order arrives safely and efficiently.